Business Analyst

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Key facts

£55-£65,000 per annum (dependent upon experience)
Permanent/full time with flexible working arrangements available
Anywhere in the UK, with occasional travel to London or Leeds
Application deadline

We’re building a dedicated product and performance function at dxw. To do this, we need to recruit and develop exceptional people who have a broad range of skills and experience to deliver across several specific roles.

We aim to become a centre of excellence for analysis and product management in the public and third sectors. People from this function will be part of our multidisciplinary delivery teams, generally working on large central government projects and programmes.

About the role

We’re looking for analysts who are passionate about transforming public services to join this new function. The precise nature of the work will depend on the needs of the client or service that we are working with, so we want people who have a broad range of skills across analysis, stakeholder management and who are strong and natural communicators who can use evidence to persuade and influence.

As a member of the dxw team, you will report to the Head of Product and Performance, and will be responsible for:

  • Understanding and articulating business requirements
  • Working alongside user researchers to ensure products and services deliver business benefits as well as creating great experiences
  • Using and analysing data to improve business processes and product development
  • Setting performance metrics and the systems and feedback loops for measuring them
  • Delivering business cases and realistic benefits realisation models for our clients – and contributing to winning new work by collecting and communicating evidence

When working on projects you’ll support organisations to understand how they operate now and the impact of what they do, and identify opportunities for change. The evidence base upon which organisations make decisions to change things, is something that you’ll be heavily involved in developing, understanding and interpreting.

Joining the function at this exciting time means that you will be working closely with the Head of Product and Performance to shape the function, its tools, methods and approaches to build a centre of excellence in the field of public sector product management and analysis.

About you

You’ll have proven evidence of a broad range of analytical skills , but also real life experience in doing this type of work in complex public sector organisations, in one or more of the following disciplines:

  • Product management
  • Business analysis
  • Data analysis
  • Performance analysis
  • Technical business analysis

You’ll thrive in a problem solving environment, with the ability to quickly gain the confidence of others in uncertain and changing circumstances. You’ll bring an inquisitive mindset to the work, suggesting new ideas, such as different methodologies to use on projects.

You’ll want to work with public and third sector organisations and have an understanding and awareness of how these types of organisations operate. For example you may understand how public and third sector organisations approach business cases, how services are designed and delivered, or how digital and technology is used in these sectors, and how financial circumstances can determine what can be done.

You’ll have experience working in teams taking an agile approach to designing and building products, and will bring an inquisitive and creative approach to solving problems.

You’ll have experience using a range of methodologies to gather insights. You’ll have strong analytical skills, which you’ll be able to apply in multiple ways. You’ll be comfortable working with multiple, disparate data sets to create compelling evidence.  Analysis may include qualitative and quantitative data analysis, detailed process (technical and non-technical) analysis, and commercial and financial analysis.

You’ll be familiar with using toolsets to analyse and visualise data, for example SQL, Tableau, or R. You’ll be able to use data visualisations to engage with project and business stakeholders. You’ll be comfortable in coaching other team members in the methods that you use.

You’ll have the skills and experience to define performance measures for the services and products that we build, aligning them to organisational aims and objectives. You’ll be able to set up processes and frameworks for collecting and communicating metrics that can be used in product feedback loops.

About us

dxw works with the public and third sectors to create user-focussed services and products that improve lives. We work in partnership with our clients to make life better for the people who use public services and the teams that run them.

We’ve been around since 2008 and worked on lots of projects that have made a real difference – things like helping a government department to track aid spending and working with the charity, Mind on their community platform, Side by Side.

dxw is employee-owned and staff have an important voice in the direction of the company. People are at the forefront of what we do — the people who work at dxw, our clients, and the people we create services for.

We work effectively remotely, with people based all around the UK. We keep in touch all the time for work and for social things, and some of us get together in person in our Leeds HQ and co-working spaces in London when we can.

We encourage people looking for flexible working arrangements to apply. We think it’s important to have diverse teams and aim to create a​​n environment where everyone is supported to do their best and be themselves.

How will the hiring process work?

We use a system called Applied for hiring to try and remove as much bias from selecting someone as we can.

You don’t need a CV or cover letter. Instead, we’ll ask you to provide written answers to a few short questions related to the work you’d do on the job (an approach backed up by research). Hopefully, this gives you some idea of the sorts of things you’ll be doing and helps us understand how you’d approach these aspects of work.

Your answers are then anonymised and shuffled up with other candidates’ and reviewed by some of our team, including staff with a variety of backgrounds and experience levels. We then create a shortlist based on their scoring. Up until we’ve picked the shortlist, the people making the decisions won’t know anything about you other than how you answered the questions and how your reviewers scored you, so we can’t be influenced by anything else; we won’t even know your name!

We then invite shortlisted candidates to a structured interview with 3 members of the team, who score your answers independently before any discussion with each other. We send everyone invited to interview an overview of the topics we’ll cover in advance so you can come prepared. We don’t want to catch you out; we want to find out what you know and what and how you think.

We will let you know if you are unsuccessful, however due to the volume of applications we receive, we cannot provide detailed feedback to all applicants.

This process is designed to have less focus on your background and what you’ve done before than on what you know and can do now. But please let us know if you think we’ve missed the mark or can make it better by emailing our Talent team, at We will keep your comments anonymous.

Benefits include

  • Annual £1000 personal learning and development allowance
  • Interest-free season ticket loans, electric vehicle and cycle to work schemes
  • Up to 18 weeks of paid parental leave depending on your situation
  • 25 days holiday plus bank holidays
  • Pension with up to 5% matching contribution from dxw
  • Flexible working to support your wellbeing and personal commitments
  • Macbook and home office setup budget

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