Senior User Researcher – Leeds

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Key facts

Leeds, UK
Application deadline

dxw helps public sector teams to make good technology decisions and build better services.

We’re looking for a senior user researcher to conduct user research in line with the Government Service Design Manual and dxw’s own research principles. We need someone who can help dxw and our clients make pragmatic and user-centred decisions.

The role

As part of a multidisciplinary team, you will help dxw and client teams create products and services that meet the needs of users and achieve organisational goals. As one of our senior user researchers, you will work on more complex projects and guide other user researchers.

You will work with teams to understand the problem, define research questions, produce user research plans and participant recruitment strategies. You will actively involve dxw colleagues and client staff in user research, and build effective relationships with stakeholders to make sure that research activities align with priorities.

You will use a wide range of qualitative and quantitative methods to conduct research in line with the Government Service Design Manual and dxw research practices, and ensure that other user researchers do the same.

You will create clear and compelling findings and make sure they reach and influence the right people to help project teams turn insight into solutions.

You will support colleagues in sales activity and project inception to help clients understand and adopt a user-centred and agile approach. During projects you will support teams through service assessments and help clients to build their own research capability and capacity.

You will help dxw strengthen our user research practice through hiring and developing other user researchers, including coaching and mentoring others to become user researchers. You will help to improve the way we work, developing and documenting our research practices to ensure that the research we do is as efficient and effective as possible. You’ll regularly share your experiences with the team and the wider research community to develop your own research skills and help others improve.


  • care about helping the public sector build better services
  • can work with empathy and resilience as part of a multidisciplinary, agile team, and support others to do the same
  • have extensive experience of planning, conducting and interpreting qualitative and quantitative research using a wide range of methods
  • can help your colleagues and team make quick, pragmatic decisions based on the information available, balancing the need for further research and action
  • have experience of recruiting a wide variety of research participants using a range of approaches
  • have a solid understanding and experience of research for accessibility and assisted digital support
  • have experience of hiring, supervising and developing other user researchers, including coaching and mentoring others to become user researchers
  • have a good understanding and experience of service design thinking and doing
  • can build effective relationships with multiple stakeholders to align research activities with client priorities and ensure findings reach and influence the right people
  • can work with dxw colleagues to help clients understand and adopt a user-centered and agile approach

Salary & terms

From £45,000-£60,000, depending on experience.

Details of our Benefits & Perks can be found at the bottom of the dxw Jobs page.
Our public sector work means that appointments will be made subject to a background check.

Visit our blog for tips on applying for a user research role.

Apply online with your cv and a short cover letter on why you’re interested in the role and dxw at

For more information about dxw digital, view Our Story, read our Blog or visit our Playbook where we document the ways we work, our values and our commitments to sustainable pace and openness.

Benefits include

  • Annual £1000 personal learning and development allowance
  • Interest-free season ticket loans, electric vehicle and cycle to work schemes
  • Up to 18 weeks of paid parental leave depending on your situation
  • 25 days holiday plus bank holidays
  • Pension with up to 5% matching contribution from dxw
  • Flexible working to support your wellbeing and personal commitments
  • Macbook and home office setup budget

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