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We worked with Hackney to reduce the burden of calls to their call centre and provide a better user experience for residents. Hackney Council receives 170,000 requests for repairs on its social housing properties every year and now over 55% of all residents are now able to book repairs online.
Read more about 'Hackney Council: Report a Repair Service' case study
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Together with BEIS, we helped deliver a digital service for the SBC to help small businesses get paid on time. The SBC has to date, helped resolve payment disputes worth £500,000 with larger businesses.
Read more about 'Small Business Commissioner service' case study
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With the Government Digital Service, we delivered a discovery and alpha phase to build a new portfolio assurance tool for approving government spend
Read more about 'Portfolio assurance tool for government' case study
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The Department of Health asked us to deliver discovery and alpha phases for a new intranet. They wanted a more responsive site and one that could be accessed from anywhere, to increase staff usage and connect the multiple systems they used for expenses, procurement and document storage.
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When government department sites moved to GOV.UK, a multitude of government blogs needed to make the shift, too. GDS spotted an opportunity to centralise and facilitate blogging by launching a blog platform specifically for central government, and asked dxw to bring it to life. It now hosts over 160 blogs and serves over 500,000 unique users per month.
Read more about 'BLOG.GOV.UK' case study