Case Studies: Beta

Hackney Council: Report a Repair Service

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Hackney Council receives 170,000 requests for repairs on its social housing properties every year. The overwhelming majority of requests come from via phone calls. dxw digital worked with Hackney to reduce the burden of these calls and provide a better user experience for residents. We developed Report a Repair, an online service that allows residents to raise repairs online and to book their own appointments at a time convenient for them.

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BLOG.GOV.UK

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When government department sites moved to GOV.UK, a multitude of government blogs needed to make the shift, too. GDS spotted an opportunity to centralise and facilitate blogging by launching a blog platform specifically for central government, and asked dxw to bring it to life. It now hosts over 160 blogs and serves over 500,000 unique users per month.

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NHS England

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When the NHS Commissioning Board became NHS England in 2013, it approached dxw to build and host a replacement website for the organisation. As a category one responder, NHS England had stringent security and availability requirements for the service. Having built and hosted other public sector services with similar requirements, dxw were in a strong position to help.

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