Following the creation of the MoJ, three separate legacy intranet systems were being used. This meant users were dealing with up to three separate logins, and no one central point for community or information. From an organisational perspective, the MoJ faced the challenge of managing and maintaining three separate intranets. As part of their ‘One ICT’ vision, the MoJ ICT team saw an opportunity to streamline legacy intranets into one flexible system that would improve user experience, promote collaboration, and increase efficiency.
We worked systematically to make sure that the new intranet, named ‘The Loop’, met organisational and user challenges. We helped the MoJ ICT team to refine the vision for The Loop, and simplified the user stories to make sure it delivered a seamless experience across user groups. BuddyPress was recommended as the best platform to replace the three legacy systems. With one, flexible and easy-to-use system, significant cost, maintenance and management efficiencies are now achievable.
The MoJ wanted to ensure value for money, so they preferred to work with an SME for this project. dxw was selected not only on this basis, but because of our flexible approach, which we had already proven through the collaborative intranet we built on BuddyPress for the Government Communication Network.
We demonstrated our ability to start small, deliver quickly and respond to feedback and learnings along the way. With dxw playing a leading role in planning and delivery, the project benefited from a 360° view of the challenges and requirements, and this reduced risk.
The Loop very effectively unites almost 1,000 users at MoJ, and can be accessed securely through any device. Discussion and information sharing functionality is now an important and well-used feature of The Loop, which helps break down siloes, promotes collaboration and gets people talking. Features like anonymous Q&A have resulted in high engagement and a very open level of discussion between all levels of personnel, and social features encourage everyday interaction between teams.
The centralised document repository and in-platform messaging have reduced email traffic. Another bonus is the easy to use CMS, which has dramatically improved lead times for loading content, and this has made life much easier for the MoJ’s small in-house intranet management team.