Blog posts by Harry Metcalfe

I’ve always struggled to get to grips with the way dxw should best organise and manage its sales. Of course, the sales function is vital for any company to successfully win business. But I’m very conscious of the fact that the sales approaches pursued by many companies do not necessarily lead to good outcomes or […]

Since the Digital Services 2 procurement process began, I’ve been trying to get some idea of the way a new Digital Services framework should work. Throughout the debate about DS2, one of the recurring themes for me has been that the framework, as designed, doesn’t follow the principles that GDS had laid out for effective governance. At […]

Due to a critical security vulnerability announced on Sunday evening, we have disabled commenting on all dxw-hosted sites. At 2100 on Sunday 26th April, a flaw in the way WordPress handles comments was published. This flaw could allow an attacker to inject HTML and Javascript into the pages of your website. In so doing, they […]

Just before Christmas, I read the Digital Services Framework tender documents, and I reeled in horror. I was pretty sceptical about the first iteration, and I explained those concerns, privately, to quite a few people. But in those conversations, everyone agreed the framework hadn’t come out very well. So I had hope that it would […]

It’s been a very busy couple of weeks thinking, talking, tweeting and writing about the Digital Services Framework and how it should ideally work. I’ve been meaning to write a roundup post to go through all the comment that’s happened so far. I will get that done soon. But in the mean time, a story […]

Among the government’s most important priorities is the delivery of a new breed of digital by default public services. This is vital work: it’s not just about making services simpler, clearer and faster. It’s also about making them cheaper, so that we can focus our spending on front-line resources. For some public services, it’s of […]