Last week we launched our ‘Q&A Fridays’ where we ask one of our in-house experts to take over our Twitter account and answer our followers’ questions on a particular theme. As we’ve just welcomed our new Head of User Research, John Waterworth, to the team, it was fitting that the first topic was User Research. In […]

We’re thrilled to announce our latest addition to the dxw team – Head of User Research, John Waterworth. John joins us from central government where he was head of the cross-government user research community. His work was to improve user research practices across government and build the growing community of user researchers in departments and […]

I wanted to find a song with ‘story’ in the lyrics to play as welcome music for my story mapping workshop this week.  And after at least 3 minutes of brain-wracking, the best I could come up with was the theme to 90s kids TV show Wishbone… so I went with it! Thankfully one of the […]

Last week we headed up to Leeds to sponsor and participate in Leeds GovJam. In short, GovJam takes place across the globe for two days each year. Working around a common theme, small teams meet at multiple locations, working for 48 hours on building innovative approaches and solutions towards challenges faced by the public sector. In […]

My story so far… Having finished my master’s degree at 34, I’m what you would call a career changer. I began in print journalism, which is great fun, but a very different content model now. Journalism showed me how much I enjoy interacting with the public and telling their stories, which is the right ethos […]

At dxw, we believe in making decisions based on evidenced user needs. As researchers, we help multidisciplinary teams learn about users and recognise the value of user research. There is no single right way of doing this, but as a team, we need to be consistent in the way we approach, perform, and talk about […]