Blog posts by John Waterworth
5 April 2023
We’ve made some improvements to the resources we created to support our user researchers’ development.
7 June 2022
Why and how we used unmoderated usability testing when we were creating a new Regulated Professions Register for the UK.
29 July 2021
This month I’ll be stepping down from my role as Head of User Research to become a Principal Researcher.
30 June 2021
We often work with public sector bodies to develop strategy and digital capability. One of our most important contributions can be helping organisations decide where to focus their efforts.
3 February 2021
I’ve worked with organisations to help them think about who uses their products and services. So what term should we use: users or people?
22 December 2020
In this year of pandemic, we’ve had to adapt many of our workshops and move them online. This has uncovered significant problems.