Introducing our first Head of Delivery, Clare Young

Hello, I’m Clare, dxw’s first Head of Delivery 🙂 I have spent most of my career building delivery teams in the public and charity sector. I started at the Government Digital Service working with central government departments to get them prepared for the GOV.UK public beta. I loved the agile, user-centred approach to public service […]

Applying design thinking to help teams approve spend across government

Using design sprints to marry policy and delivery. #oneteamgov is a movement across government that seeks to better align policy and delivery. We have adopted the same ethos for our work with the Government Digital Service (GDS) standards assurance team. In the past, policy teams have designed technical or product solutions to problems without working […]

So you want to be a user researcher? CVs matter

User research is a growing area of the tech industry as more organisations are seeing the need to understand user needs at every step of developing a product or service. It’s exciting to see our field grow! Because of this, we’ve recently hired some more user researchers here at dxw and in doing so, we’ve […]

My first three months at dxw

Thrown into the hustle and bustle at dxw from the get-go, my introductory blog post seems to have eluded me (I succeeded in avoiding it until it was mentioned to me a week ago). Fast forward three months, this is now my ‘how my three-month internship went’ blog post. (Breaking news: I have now been […]

The Great British Digital Outcomes Armchair Audit

The Digital Outcomes and Specialists (DOS) framework launched in April 2016, replacing the Digital Services Framework (DSF). Both are attempts to make it easier to pay people to make new digital services for the public sector. The DSF was not very successful. DOS’s design is much better aligned with the way projects are delivered, and […]

Map Camp: The power of maps

The maps at Map Camp are not geographical maps. They are Wardley Maps, invented by Simon Wardley, who is also the founder of Map Camp. This was the first one ever, and I was lucky to have a ticket: there were 250 people filling St John’s, Hoxton, and 250 more on the waiting list. The […]

Helping small businesses get paid on time

Small and medium-sized businesses in the UK are currently waiting for £26.3 billion in overdue payments (data from BACS). It’s a shocking statistic. Government is taking steps to address this and change the behaviour of late payers, by establishing a Small Business Commissioner – Paul Uppal. As a small business ourselves, we want to help. So […]

Celebrating Ada Lovelace at dxw

This year, we’re celebrating Ada Lovelace Day to honour the pioneering women in technology and the public sector. Who was Ada Lovelace? Ada Lovelace, the daughter of Lord Byron, is considered to have written instructions for the first computer program in the mid-1800s. After translating an article by Charles Babbage, it’s often said that she […]