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Building a blogging platform for Essex County Council in 8 days

Last month one of our delivery teams worked with the service design team at Essex County Council to build them a new blogging platform. In just one two-week sprint. Their first blog went live this week, so this seems like the perfect time for a celebration and a short story about the project. “We’re not […]

Back to school for better Service Design

The use of gameplay in user research and service design was a major theme I noticed emerging at the Service Design in Government Conference in Edinburgh last week: We told stories with Duplo in the #playinginthefaceofdeath game run by DWP. We learned how they have used this technique to explore do user research around the […]

Service Design in Government memos

So the Service Design in Government conference came to an end. Sitting on a train back from Edinburgh, I have stopped to think about what to write for this post whilst periodically peeking through the window admiring fantastic moving landscapes. Of course the conference was great and Edinburgh is such a beautiful place (it was […]

Introducing Ellie

Hey, I’m Ellie, and I’ve just joined dxw as a Product Manager. I’ve cut a winding path to get here. My first office job was typing up survey responses from hundreds of GP patients for a Primary Care Trust. I managed to get it done with enough time left to help run some conference events, […]

Welcome, Luke

Hi, I’m Luke, dxw’s new Marketing and Communities Intern! I am extremely excited about joining and having the opportunity to learn new things from such gracious and enthusiastic people.  I’m hoping to pick up some interesting and unique marketing techniques along the way to building up a community of like minded people. Having (not so) […]

Thank you, Edinburgh: Service Design in Government

I’m on a train from Edinburgh to London. The sun is out, Winter is over and I’m looking at some of the most gorgeous coastline we have in the UK. Team dxw have just had a wonderful few days at the annual Service Design in Government conference. We’re coming back with new ideas, new friends […]

How should delivery support and enable service design?

I’m at Service Design in Government, the annual conference that brings together people that are involved in designing and delivering public services. As a delivery manager, I’m here to not only meet some new people and find out about new tools or techniques dxw can use on projects. I also want to learn from others […]

Service Design in Government – but what is service design?

Service Design in Government, the conference for anyone involved in designing or commissioning services for the public sector, has kicked off today in Edinburgh. The conference brings together the very best speakers from both the public and private sector, who work in this space – sharing techniques and ideas via workshops and case studies over […]

Two thoughts and a plea: reflections on #AgileP

I spent the morning at Agile Procurement 1.0, a short unconference set up by @rachel0404 and @gogoagilegov. It was a fun morning, with lots of interesting people and good conversation. But, as often with these events, I left wondering what we can actually do to effect some change. @janethughes in her usual inimitable style left […]

The Techies winners! Best place for developers to work

Last month we were thrilled to win The Techies award for ‘Best Place for Developers to Work‘, and were treated to an evening at the beautiful M by Montcalm hotel in Shoreditch to celebrate the great work the winners (and shortlisted companies) have done over the past year. But what is it that makes dxw a […]