dxw blog

Making bench contracts work

I recently spoke to Public Technology about the future of government tech procurement and the potential difficulties SMEs face in bidding on so-called “bench contracts”. Bench contracts are when a buyer procures an organisation to provide teams or individuals with particular specialisms at short notice. Done the right way, this could be a way to […]

Some alternatives to using personas

User-centred practices rightly demand that we make sure the user (person!) using a service is considered throughout design and development. We ask user researchers to find out more about what people are doing and thinking, and what contexts they would be using our services in. Our challenge is then how we share what we’ve learned […]

Updating our user research principles 

Last year the growing team of user researchers at dxw digital came together to document a more consistent way of working. We set out 10 principles to guide the way we approach, do, and talk about research. We also drafted a workflow that describes the types of things that user researchers usually do on projects. […]

Inside the box: an exercise in service thinking

A few weeks ago, we ran a workshop with North Lincolnshire council’s senior leaders to play back our findings from their digital maturity assessment.  There was a lot of information to share with them, but we wanted to ensure that we included an activity to get senior leadership thinking about possible ideas for an exemplar […]

Making product ownership a priority

It’s important that the organisations dxw digital work with have full ownership over the product and its outcomes, particularly by the time we finish our work with them. That means taking responsibility for the full end-to-end service across different channels. Product ownership is essential for successfully delivering services that meet user needs, as well as […]

OneTeamGov Wellbeing Camp recap

A couple of weeks ago (during our own dxw wellbeing weeks) I attended the One Team Gov (OTG) Wellbeing camp. I’m so happy I did. It was the first time I had been at a conference where everyone really seemed to have the same goal (no, not getting out of the office for a day) […]

Wellbeing weeks roundup

Some highlights from our wellbeing weeks at dxw The past 2 weeks at dxw have been filled with activities which support the wellbeing of our team. We’ve had the opportunity to enjoy painting and drawing classes, board games, singing, dumpling making, free gym and yoga sessions, and more. It’s been pretty inspiring watching our dxw […]