The one where Andrew and Hilary travelled to Bristol

At the end of 2018, Andrew and I travelled to Bristol to run a full-day user research workshop for the LocalGovDigital South West Peer Group.  LocalGovDigital is a network for digital practitioners in local government. The South West Peer Group has been set up to create more opportunities for local collaboration and discussion with neighbouring […]

Making user research count

Join us on March 13th for a user research workshop with Hilary Chan and Vita Mangan Format Interactive workshop with thought element and hands-on activities What you’ll learn The common mistakes people and organisations make that trick them into thinking they’re doing user research when they’re not. How to identify gaps in previous research and […]

Introducing Hilary

Hello, I’m Hilary, the newest user researcher to join dxw. Before joining dxw, I led the UX writing team and managed the digital help service for a global eReading company. I wore several hats during my tenure including product owner, editor-in-chief, and of course, user researcher. After years of working on product and content strategy […]