Interaction Designer

About the role

As an Interaction Designer at dxw, you’ll be a hands-on designer working in multidisciplinary teams to design accessible, user-centred public services. You’ll help shape interfaces and interactions across digital services so they are usable, inclusive and effective across channels and support options, including assistive technologies.

This is a practitioner role suited to someone with experience in interaction, UX or product design. You’ll contribute directly to client delivery, working closely with user researchers, content designers, developers and delivery colleagues. You’ll be expected to take ownership of your design work, collaborate openly with others and involve teams and clients in the design process.

You’ll typically spend most of your time on client-facing project work, contributing design expertise across different phases — from discovery and strategy through to beta and live — while continuing to develop your craft with support from the wider design community at dxw.

We value diverse perspectives and encourage people with a broad range of experience to apply. We are particularly interested in candidates with experience within the health and justice sectors.

Key responsibilities

Interaction design and prototyping

• Design accessible, user-centred interfaces to support people’s interactions with systems and services
• Create prototypes at appropriate levels of fidelity — from paper sketches to design tool prototypes and simple coded prototypes — to support exploration and testing.
• Use evidence, research findings and design experience to make sound design decisions.
• Select appropriate design tools and methods based on the team, project context and desired outcomes.

Working in multidisciplinary teams

• Work as part of multidisciplinary teams, collaborating with user researchers, content designers, developers and delivery leads.
• Interpret and help communicate research findings through design artefacts and prototypes.
• Facilitate and contribute to workshops and co-design sessions, involving the wider team and clients in design activities.
• Contribute to projects of different sizes and types — from large delivery teams designing interfaces to smaller strategy engagements exploring new possibilities.

Accessibility and inclusive design

• Put user needs first throughout the design process, with a strong focus on accessibility and inclusive design.
• Design services that work across channels and support options, including assistive technologies.
• Ensure designs support long-term sustainability and continuous improvement by client organisations.

Communication and collaboration

• Communicate complex ideas and design decisions clearly, visually and verbally, to colleagues and clients.
• Give and receive constructive feedback and challenge ideas in a supportive way.
• Contribute to telling the story of our work through design outputs that help clients and teams understand problems and solutions.

Contributing to practice at dxw

• Share learning, successes and failures with the design community at dxw.
• Support continuous improvement in design practice and ways of working.
• Take responsibility for your own learning and professional development.

About you

You care about improving public services and designing digital products that work well for the people who rely on them.

You:

• Have demonstrable experience designing digital products or services, ideally in multidisciplinary teams.
• Are confident using interaction, UX and/or product design practices.
• Can create prototypes using a range of tools and approaches at appropriate fidelity.
• Put users first and understand how to design for accessibility and inclusion.
• Can explain complex ideas and processes clearly through visuals and conversation.
• Are comfortable collaborating with others and involving them in design work.
• Are organised, able to prioritise your work and manage your time effectively.
• Are committed to continuous learning and self-improvement.

About dxw

dxw works with the public and third sectors to design and build user-focused services and products that improve lives. We’ve been around since 2008 and have delivered projects that make a real difference — things like helping to reduce reoffending, improving awareness of Adult Social Care and supporting organisations to move away from legacy tech.

We’re employee-owned, and everyone at dxw has a voice in the direction of the company. We value openness, inclusion, and collaboration — with each other, our clients, and the people who use the services we help build.

We’re a remote-first organisation with people based across the UK. Our team keeps in touch regularly through both work and social activities, and we gather in person in our Leeds HQ or London office when we can.

We think it’s important to have diverse teams and are committed to creating an inclusive and equitable environment where everyone can thrive and do their best work. We particularly encourage applications from people who are underrepresented in tech and/or looking for flexible working arrangements.. 

Everything we work on aligns with our mission, values, and principles. These encompass a fundamental desire for us to look after our and our clients information. We handle clients’ information and data with care and confidentiality, and hold ISO27001 certification.

What we offer

We want our team to feel supported both inside and outside of work. Alongside a competitive salary, we offer a range of benefits designed to promote flexibility, wellbeing, and long-term security:

• Time off & balance: A generous 28 days of annual leave per year, plus all England bank holidays. We also offer a holiday buy and sell scheme, giving you the flexibility to customise your time off to suit you.
• Family-first support: Up to 18 weeks of paid parental leave to support your family, depending on your situation.
• Health & wellbeing: A healthcare cash plan providing financial support to help cover everyday medical, dental, and optical costs, plus 24/7 confidential support and counselling whenever you need it.
• Workplace flexibility: Flexible hours to support your work-life balance, top-tier tech, and a home office budget to build a comfortable setup.
• Collaborative environments: Full access to our London and Leeds offices, alongside a network of co-working spaces across the UK.
• Financial future & travel: We’ll match your pension contributions up to 6%, provide comprehensive life cover, and offer interest-free season ticket loans alongside the Cycle to Work scheme.

How to apply

We use Applied for hiring to make our process as fair as possible.

As part of our process, we’ll ask you to provide written answers to a few short questions related to the work you’d do on the job.

Our hiring panel will review these anonymously. If you score well, we’ll then review your CV and invite you to an initial chat to get the ball rolling. From there, our hiring process typically involves two stages, at least one of which is a formal interview.

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