Why we need to protect the Service Standard

The Government Service Standard has done more to improve the quality of digital public services than anything else and should be protected at all costs. But at a time when public trust in institutions appears to be at an all-time low and in the rush to exit the EU, will it endure?

Making bench contracts work

I recently spoke to Public Technology about the future of government tech procurement and the potential difficulties SMEs face in bidding on so-called “bench contracts”. Bench contracts are when a buyer procures an organisation to provide teams or individuals with particular specialisms at short notice. Done the right way, this could be a way to […]

The power of institutional memory

A lack of institutional memory can hamper attempts to build new services, products or organisations. Too often, valuable insight and research is lost over time and the danger is that teams are destined to repeat the same costly mistakes over and over again. Time is wasted replicating or duplicating what went before instead of trying […]

Looking ahead to 2019

dxw digital achieved some big milestones in 2018. We’re now 10 years old and for the first time, the team is well over 50 people. We’ve expanded our strategic offer so we not only research and develop great services but also make sure organisations create an environment for them to succeed. In 2019, we’ll continue […]

dxw Returners’ Programme

As dxw grows, we want to build an inclusive, diverse company based on our values. Simply put, we believe that diverse teams create better services. The diversity of thought we get from teams of people from different backgrounds means we can approach problems with greater empathy. One of the ways we can create more diverse […]

dxw digital in Leeds

Opening in Leeds marks the beginning of an exciting new phase for dxw digital and our clients and I’d like to share the thinking behind the move. Expanding outside London dxw digital is here to help public sector teams make good technology decisions and build better services and we can better achieve this with truly […]

New leadership at GDS

Big changes are afoot at the Government Digital Service with the arrival of Kevin Cunnington from DWP in place of Stephen Foreshew-Cain. First off, I’d like to make a personal tribute to Steve who I had the good fortune to work with at GDS. I know from conversations with him that he passionately believes leadership […]

Design by building

At a client meeting for a project recently, we were planning a sprint and I was asked “But when do you do the design?” Since joining dxw from the Government Digital Service, I’ve found myself working with organisations that don’t follow the same agile, iterative product development approach that both these organisations take. It seems […]

Introducing Dave Mann

After 14 years in government digital, I’m excited to be the newest member of the dxw team. Harry recently wrote about what business development looks like for an agency like dxw and I’m here to help shape that as head of engagement. I’ve joined from the Government Digital Service (GDS) where I was a product […]