Key facts
Salary
£25,000 – £30,000
Contract
Permanent, full-time with flexible working options
Location
Hybrid: London or Leeds (3 days per week in-office)
Application deadline
15/05/2026
Benefits include
- Interest-free season ticket loans, electric vehicle and cycle to work schemes
- Up to 18 weeks of paid parental leave depending on your situation
- 28 days holiday plus bank holidays
- Pension with up to 5% matching contribution from dxw
- Flexible working to support your wellbeing and personal commitments
- Macbook and home office setup budget
About the role
We are looking for a Finance & Operations Assistant to provide high quality administrative and logistical support across our central functions. This is a dual-impact role: you will support the Finance Manager with essential accounting and billing tasks, while also providing the operational coordination required to ensure our internal infrastructure and workplace services are delivered effectively.
You will report directly to the Finance Manager, with a dotted line relationship to the Head of Business Operations. This role is suited to a highly organised professional who is comfortable balancing financial data entry with the practical logistics of running a modern, distributed agency.
Key responsibilities
Finance & Billing Support
- Accounts Payable: Processing supplier invoices, ensuring they are correctly coded and approved in our accounting systems.
- Expense Management & Recharges: Reviewing staff expenses and credit card reconciliations to ensure alignment with dxw policies.
- Client Billing: Identifying and processing billable expenses for clients, ensuring accurate recharges are included in monthly invoicing.
- Data Integrity: Maintaining accurate financial records and supporting the Finance Manager with basic ledger reconciliations.
Operational Coordination & Logistics
- Equipment & Asset Management: Coordinating the end-to-end logistics of shipping and receiving IT equipment for staff and contractors. You will maintain the company asset register to ensure 100% visibility of hardware.
- Onboarding Support: Working closely with the People and Tech teams to ensure new starters have the hardware and system access required for their first day.
- Hub & Facilities Coordination: Providing administrative support for our physical hubs in Leeds and London, acting as a point of contact for building management and facilities suppliers.
Systems & Administration
- Information Management: Ensuring our internal databases remain accurate and up to date.
- Continuous Improvement: Identifying opportunities to automate repetitive administrative tasks to improve team efficiency.
About you
You should be a detail-oriented administrator with a strong aptitude for numbers and process management.
- Organisational Excellence: You have a proven ability to manage multiple workstreams simultaneously without compromising on accuracy.
- Financial Competency: You are comfortable working with financial data and have a basic understanding of accounting principles (experience with tools like Xero is a plus).
- Technical Aptitude: You pick up new software quickly and are proficient in Google Workspace (especially Sheets/Docs) and collaborative tools like Slack.
- Analytical Thinking: You are able to identify and resolve discrepancies in data or logistical plans independently, escalating issues only when necessary.
- Professional Communication: You can communicate clearly and professionally with a wide range of stakeholders, from external suppliers to senior management.
- Discretion: You will be handling sensitive financial and personnel data; maintaining absolute confidentiality is a core requirement of the role.
About dxw
We’re an employee-owned agency of technology, design and delivery experts who work primarily with public and third sector organisations to build usable and accessible digital services that fit seamlessly into user’s lives.
We help organisations like the NHS, the Department for Education, and Citizens Advice spend less money on technology, so that they can spend more on helping the most vulnerable. We aim not only to produce better services, but to radically and permanently improve people’s interactions with government to make it a better instrument of good.
Recent projects include improving access to adult social care, supporting rehabilitation of people leaving prison, and many more.
One of the things that makes us different is that we are employee-owned, so we are not beholden to external shareholders, and are protected against being taken over by private equity. It also means we can prioritise being an inclusive employer, reducing our impact on the planet, and working in the open.work. We particularly encourage applications from people who are underrepresented in tech and/or looking for flexible working arrangements.