Product Manager

About the role

As a Product Manager at dxw, you’ll shape the scope and direction of digital products and services in complex public and third sector environments. 

This is a hands-on delivery role where you’ll work within multidisciplinary teams to define product vision, shape roadmaps and prioritise impactful delivery. You’ll keep things focused on achieving meaningful outcomes for users and measurable value for client organisations.

You’ll operate with a high degree of autonomy, balancing user and business needs, organisational strategy, policy constraints and technical feasibility.

You’ll also be part of dxw’s Product and Performance community, working alongside other product managers, business analysts and data specialists. You’ll receive support and guidance from a Principal Product Manager and collaborate closely with the wider team to strengthen practice and share learning.

Key responsibilities

Product vision and strategy

• Define and communicate a clear product vision aligned to user needs and organisational goals.
• Translate strategy into actionable roadmaps and prioritised backlogs.
• Lead informed prioritisation decisions based on value, risk, cost and feasibility.
• Ensure product direction is grounded in research, insight and evidence.

Multidisciplinary delivery

• Lead product work within agile, multidisciplinary teams.
• Collaborate closely with user researchers, designers, engineers and delivery leads.
• Maintain focus on outcomes and measurable impact.
• Manage products through discovery, alpha, beta and live phases.

Stakeholder engagement

• Build trusted relationships with client stakeholders.
• Facilitate workshops and decision-making sessions.
• Communicate product direction, trade-offs and progress clearly.
• Manage competing priorities and navigate ambiguity in complex environments.

Performance and value

• Define and track meaningful OKRs, KPIs and service performance metrics, which align with each client’s approach to measuring success.
• Use qualitative and quantitative insight to inform decisions.
• Support business case development and benefits realisation.
• Embed feedback loops to enable continuous improvement.
  

Contributing to practice

• Champion outcome-focused, evidence-led product management, and share learning and good practice across dxw.
• Contribute to client proposals and early shaping of digital service work.
• Participate in product management discussions within the sector, which might include conferences, blog posts, and participating in clients’ communities of practice. 

About you

You have experience shaping digital products and are motivated by the opportunity to improve public services.

You:

• Have effectively managed digital products or services through different stages of the product lifecycle.
• Are confident in shaping and taking accountability for product direction in complex environments.
• Build trust and buy-in with stakeholders around an agreed vision and strategy.
• Balance user needs, business value and technical constraints effectively.
• Make structured, evidence-based prioritisation decisions.
• Define and use measures of success and performance metrics to guide strategy.
• Communicate clearly with technical and non-technical audiences. 
• Work effectively in agile, multidisciplinary teams.
• Thrive in ambiguity and adapt to changing priorities.
• Experience in public or third sector organisations is preferred.

We’re looking for someone with strong fundamental skills with an interest in developing effective products for public good; you don’t need to match every part of this description to succeed in the role. We will work with you to complement and build upon your key strengths.

About dxw

We’re an employee-owned agency of technology, design and delivery experts who work primarily with public and third sector organisations to build usable and accessible digital services that fit seamlessly into user’s lives.

We help organisations like the NHS, the Department for Education, and Citizens Advice spend less money on technology, so that they can spend more on helping the most vulnerable. We aim not only to produce better services, but to radically and permanently improve people’s interactions with government AND to make it a better instrument of good.

Recent projects include improving access to adult social care, supporting rehabilitation of people leaving prison, and many more.

One of the things that makes us different is that we are employee-owned, so we are not beholden to external shareholders, and are protected against being taken over by private equity. It also means we can prioritise being an inclusive employer, reducing our impact on the planet, and working in the open. We particularly encourage applications from people who are underrepresented in tech and/or looking for flexible working arrangements.

Apply for this job