dxw helps public sector teams to make good technology decisions and build better services.
We’re looking for a user researcher to conduct user research in line with the Government Service Design Manual and dxw’s own research principles. We need someone who can help dxw and our clients make pragmatic and user-centred decisions.
As part of a multidisciplinary team, you will help dxw and our clients create products and services that meet the needs of users and achieve organisational goals. As one of our user researchers, you will work on internal and client projects, on your own and with other researchers.
You will work with clients and dxw project teams to understand the problem, define research questions, produce user research plans and participant recruitment strategies. You will actively involve dxw colleagues and client staff in user research.
You will create clear and compelling findings and communicate them in a variety of ways to help project teams to turn insight into solutions.
You will help us improve the way we work, ensuring that research we do is as efficient and effective as possible. You’ll regularly share your experiences with the team to develop your own research skills and help others improve.
- care about helping the public sector build better services
- can work with empathy and resilience as part of a multidisciplinary, agile team
- have experience of planning, conducting and interpreting qualitative and quantitative research using a range of methods
- can make quick, pragmatic decisions based on the information available, balancing the need for further research and action
- have experience of recruiting research participants using a range of approaches
- have a professional interest in service design thinking and doing
- have an awareness of issues around accessibility and assisted digital support
Salary & terms
From £35,000 – £55,000, depending on experience and location.
Details of our Benefits & Perks can be found at the bottom of the dxw Jobs page.
Our public sector work means that appointments will be made subject to a background check.
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Apply online with your cv and a short cover letter on why you’re interested in the role and dxw.