User Researcher – Leeds

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Key Facts

  • Salary
    £35,000 - £55,000
  • Contract
  • Location
    Leeds, UK


  • 25 days' holiday plus bank holidays
  • Pension with up to 5% contribution matching
  • 12 weeks' paid maternity, 3 weeks' paid paternity & shared parental leave option
  • Eye Care Scheme
  • Cycle to work scheme
  • Interest-free season ticket loans
  • Flexible working hours
  • 4 day client week & 1 weekly company investment day


  • Paid attendance (including travel & accommodation) to role specific conferences
  • Annual conference perk up to £600 for a conference of personal interest (including travel & accommodation)
  • Annual team retreats
  • Book purchases on request & a growing library
  • Support with personal & career development

dxw digital works across the public sector to research, design, build and operate services that make life better for people.

We’re looking for a user researcher to conduct user research in line with the Government Service Design Manual and dxw’s own research principles. We need someone who can help dxw and our clients make pragmatic and user-centred decisions.

The role

As part of a multidisciplinary team, you will help dxw and our clients create products and services that meet the needs of users and achieve organisational goals. As one of our user researchers, you will work on internal and client projects, on your own and with other researchers.

You will work with clients and dxw project teams to understand the problem, define research questions, produce user research plans and participant recruitment strategies. You will actively involve dxw colleagues and client staff in user research.

You will use a range of qualitative and quantitative methods to conduct research in line with the Government Service Design Manual and dxw research practices.

You will create clear and compelling findings and communicate them in a variety of ways to help project teams to turn insight into solutions.

You will help us improve the way we work, ensuring that research we do is as efficient and effective as possible. You’ll regularly share your experiences with the team to develop your own research skills and help others improve.


  • care about helping the public sector build better services
  • can work with empathy and resilience as part of a multidisciplinary, agile team
  • have experience of planning, conducting and interpreting qualitative and quantitative research using a range of methods
  • can make quick, pragmatic decisions based on the information available, balancing the need for further research and action
  • have experience of recruiting research participants using a range of approaches
  • have a professional interest in service design thinking and doing
  • have an awareness of issues around accessibility and assisted digital support

Salary & terms

From £35,000 – £55,000, depending on experience and location.

Details of our Benefits & Perks can be found at the bottom of the dxw Jobs page.
Our public sector work means that appointments will be made subject to a background check.

Visit our blog for tips on applying for a user research role.

Apply online with your cv and a short cover letter on why you’re interested in the role and dxw.

For more information about dxw digital, visit or our Playbook where we document the ways we work, our values and our commitments to sustainable pace and openness.