User Researcher

About us

dxw works with the public and third sectors to create services and products that improve lives. 

We’ve been around since 2008 and worked on lots of projects that have made a real difference – things like helping to reduce reoffending, improving awareness of Adult Social Care and supporting organisations to move away from legacy tech.

dxw is employee-owned and staff have an important voice in the direction of the company. People – the people who work at dxw, our clients, and the people we create services for – are at the forefront of what we do. 

Everything we work on aligns with our mission, values, and principles. Our principles encompass a fundamental desire for us to look after our and our clients information. We handle clients’ information and data with the utmost care and confidentiality and hold ISO27001 certification.

We encourage people looking for flexible working arrangements to apply.We think it’s important to have diverse teams and aim to create an environment where everyone is supported to do their best and be themselves.

About the role

As a user researcher you will work in multidisciplinary teams, often blended from dxw, client and partner staff. You will help those teams create products and services that both meet the needs of the different people who will use and be affected by them, and help our clients achieve their intended outcomes. 

As one of our user researchers, you will work on client and internal projects, on your own and with other UCD colleagues. You may work on services at different stages of their lifecycle, from early discovery around potential services to transformation of existing ones.

You will work with your team to understand the problem, define research questions, produce user research plans and participant recruitment strategies and decide on appropriate methodology. You will actively involve other team members in user research.

You will use a range of qualitative and quantitative methods to conduct effective and ethical research in line with the Government Service Manual and dxw research practices.

You will create and communicate clear and compelling findings from research.

You will help us improve the way we work, ensuring that the research we do is as efficient and effective as possible. You’ll regularly share your experiences with the wider design team to develop your own research skills and help others learn and improve.

About you

We’re looking for someone who cares about building public services that work well for the people who rely on them. You can work with empathy and resilience as part of a multidisciplinary, agile team.

You can use a range of methods to plan, carry out and present insights, interpreting qualitative and quantitative research. You help your colleagues make quick, pragmatic decisions based on the information available, balancing the need for further research and action.

You use good approaches to recruit research participants. You have an awareness of issues around accessibility, inclusivity and assisted digital support. You take research ethics seriously.

You have an interest and good understanding of wider human-centred service design principles and practice.

You are familiar with the government digital service standard and have experience working with it or similar design standards and approaches.

Join us!

You can learn more about dxw, how we work and what matters to us on our website and by reading our playbook.

Our public sector work means that appointments will be made subject to a background check and you must be located and eligible to work in the UK at the point of application. Unfortunately we are currently unable to offer visa sponsorship.

If you have any questions around the role, we’d be pleased to answer them. Send a message to peopleteam@dxw.com and we’ll get back to you. 

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