Local Government as a Platform

Last week we were lucky enough to be able to talk at the Public Sector Digital Transformation Forum about Local Government as a Platform, and more specifically, using GOV.UK Pay in local government services.

The phrase Government as a Platform is not universally understood, The Government Digital Service describes it as:

… a new way of building digital services. We’re creating a set of shared components, service designs, platforms, data and hosting, that every government service can use.

This frees up teams to spend their time designing user-centric services rather than starting from scratch, so services become easier to create and cheaper to run.

Which is not a bad place to start, but it hides much of the difficulty of moving from our current situation (in local government) of having a specific application stack for each service, to one where common components are shared across many service applications.

We used GOV.UK Pay component as an example of how to create a compelling business case for extracting a common component out of a single business process (paying for a parking charge notice) in order to begin the journey of adopting GaaP. We showed that it is possible to justify the investment of integrating GOV.UK Pay with a single service.

However, we pointed out that integrating GOV.UK Pay to a front-end user journey is just the tip of the iceberg, and real effort is required to ensure that back-end processes are well integrated into GOV.UK Pay too. Providing automated reconciliation and refund processes is necessary to avoid adding a significant administrative burden.

Take a look at the presentation here

If you’d like to learn more about how we can help your organisation integrate Gov.UK Pay, please get in touch with the team 

Also published on Medium.