Blog posts by Ben Whitfield-Heap
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6 December 2023Service delivery is broken – it’s time to join it up
The service standard phases are inflexible, unhelpful and no longer fit for purpose. It’s time for a new approach.
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9 August 2023It’s time to phase out – a rethink of the traditional service standard phases
Ben Whitfield-Heap, one of our Senior Product Managers, wonders if the service standard phases have had their day.
