Blog posts by Jess Perriam

User research is a growing area of the tech industry as more organisations are seeing the need to understand user needs at every step of developing a product or service. It’s exciting to see our field grow! Because of this, we’ve recently hired some more user researchers here at dxw and in doing so, we’ve […]

Small and medium-sized businesses in the UK are currently waiting for £26.3 billion in overdue payments (data from BACS). It’s a shocking statistic. Government is taking steps to address this and change the behaviour of late payers, by establishing a Small Business Commissioner – Paul Uppal. As a small business ourselves, we want to help. So […]

Here at dxw we recently completed a discovery project for NHS Jobs. In this project we wanted to know how people currently used NHS Jobs and what they needed in a recruitment tool. Finding people who use NHS Jobs was simple in some cases, and tricky in others. We identified three main user groups: job […]

We recently shared two cases studies at the Service Design in Government 2017 conference. The event brings together anyone involved in designing or delivering public services. Why did we decide to take part? At dxw we help public sector teams to make good technology decisions and build better services. As user researchers working on projects […]

One of the best things about working for dxw is that the perks of the job are actually really useful. No ping pong tables at dxw! One perk in particular that makes dxw such a great place to work is the conference perk. It does what it says on the tin (or the website, as […]

Hi there, I’m Jess, one half of the user research team at dxw. I’ve been working in web-related industries for almost 10 years now – from online journalism, to information architecture for university websites and now more recently, doing user research at the Government Digital Service and a start up coffee delivery company. My formal […]