Introducing Jess

Hi there, I’m Jess, one half of the user research team at dxw.

I’ve been working in web-related industries for almost 10 years now – from online journalism, to information architecture for university websites and now more recently, doing user research at the Government Digital Service and a start up coffee delivery company.

My formal education has been an MA Digital Sociology from Goldsmiths, University of London. This programme really fostered my interest in how people engage with and use technology and, how we can create digital products that truly serve users’ needs. I enjoy working in the public sector because everything we create serves a vital purpose for those who will end up using it.

The thing I love most about my job is the opportunity to be an advocate for those who will use the product by listening to their stories, observing them use our prototypes and products and, discussing their needs. As a former journalist, I enjoy hearing people’s stories of encountering services and turning those stories into insights our team can work with.

I currently work part time for dxw as I am also doing a PhD in sociology at Goldsmiths. When I’m not studying or working, I enjoy swimming, cooking and exploring London by foot.