Blog posts by Marcia Rankin-Smith
How to improve urgent referrals? The power of collaboration and a service design approach
Along with CCD, we worked with an NHS Trust to discover how urgent referral patients can receive the right care, in the right place, at the right time.
Working with North Lincolnshire Council on their first discovery project
We worked alongside the council to understand the best tools and techniques for them and how to move from discovery into alpha.
What it’s like being on our Returners’ Programme after having children
When I’ve been asked about what it’s like to return to work after having children, for me it’s a mixed bag of powerful emotions.