Blog posts by Marianne Brierley
Making sense of complexity in the public sector
What systems thinking is and why it’s useful in public sector projects.
Why you should value user research and what to do when people don’t
We sometimes come across people who don’t believe in or value user research. Here are the 6 most common challenges we experience and how to overcome them.
My new found love of empathy mapping
Empathy mapping is a tool I’ve used in the past with varying degrees of success, but it worked really well with North Lincolnshire Council.
Some alternatives to using personas
We need to keep focussed on the person using a service. The default tends to be personas, but I’d like to talk about the alternatives.
Inside the box: an exercise in service thinking
dxw ran a workshop with North Lincolnshire Council’s senior leaders where we used a ‘service in a box’ exercise to help them think about exemplar projects.
4 steps to improve your digital maturity with North Lincolnshire Council
Understanding how well set up an organisation is to deliver meaningful change is a valuable exercise. We talk about the tools we used and the outcomes.