Blog posts by Marianne Brierley
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Why you should value user research and what to do when people don’t
We sometimes come across people who don’t believe in or value user research. Here are the 6 most common challenges we experience and how to overcome them.
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My new found love of empathy mapping
Empathy mapping is a tool I’ve used in the past with varying degrees of success, but it worked really well with North Lincolnshire Council.
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Some alternatives to using personas
We need to keep focussed on the person using a service. The default tends to be personas, but I’d like to talk about the alternatives.
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Inside the box: an exercise in service thinking
dxw ran a workshop with North Lincolnshire Council’s senior leaders where we used a ‘service in a box’ exercise to help them think about exemplar projects.
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4 steps to improve your digital maturity with North Lincolnshire Council
Understanding how well set up an organisation is to deliver meaningful change is a valuable exercise. We talk about the tools we used and the outcomes.
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Discovery isn’t just for digital
I attended my first networking event in the North called Rise & Design: Innovations in Health.
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