Blog posts by Marianne Brierley

What systems thinking is and why it’s useful in public sector projects.

We sometimes come across people who don’t believe in or value user research. Here are the 6 most common challenges we experience and how to overcome them.

Empathy mapping is a tool I’ve used in the past with varying degrees of success, but it worked really well with North Lincolnshire Council. 

We need to keep focussed on the person using a service. The default tends to be personas, but I’d like to talk about the alternatives.

dxw ran a workshop with North Lincolnshire Council’s senior leaders where we used a ‘service in a box’ exercise to help them think about exemplar projects.

Understanding how well set up an organisation is to deliver meaningful change is a valuable exercise. We talk about the tools we used and the outcomes.