Making product ownership a priority

It’s important that the organisations dxw digital work with have full ownership over the product and its outcomes, particularly by the time we finish our work with them. That means taking responsibility for the full end-to-end service across different channels. Product ownership is essential for successfully delivering services that meet user needs, as well as […]

Building a blogging platform for Essex County Council in 8 days

Last month one of our delivery teams worked with the service design team at Essex County Council to build them a new blogging platform. In just one two-week sprint. Their first blog went live this week, so this seems like the perfect time for a celebration and a short story about the project. “We’re not […]

How should delivery support and enable service design?

I’m at Service Design in Government, the annual conference that brings together people that are involved in designing and delivering public services. As a delivery manager, I’m here to not only meet some new people and find out about new tools or techniques dxw can use on projects. I also want to learn from others […]

Helping small businesses get paid on time

Small and medium-sized businesses in the UK are currently waiting for £26.3 billion in overdue payments (data from BACS). It’s a shocking statistic. Government is taking steps to address this and change the behaviour of late payers, by establishing a Small Business Commissioner – Paul Uppal. As a small business ourselves, we want to help. So […]

Keep going!

Vanessa and I went to a Women in Digital event hosted by the Parliamentary Digital Service (PDS). PDS invited us as we built and host their blog, which is actually one of the tools PDS is using to encourage diversity and hire more women and people from minority groups. Along with government departments, suppliers and charities, […]

Improving the GOV.UK blogging platform

Three years ago dxw built a blogging platform for government,, to move departmental blogs on to GOV.UK and help civil servants blog as easily as possible. We’ve been hosting and developing the site since it launched, and this year GDS renewed their contract with us for a further two years. It’s been a while […]

dxw at Women in Digital Government

A few weeks ago Vita and I went to the first Women in Digital Government event. It was structured as an unconference by GDS and held at Conway Hall in Holborn, to bring together digital and technology teams across government to talk about the challenges women face in the industry and how we can make […]