The hopes, fears and reality of a new working mom

Better than expected Someone said that a woman is reborn when her baby arrives. It’s true! That’s without adding work to the mix. I only started getting to know this new me when I had to go back to work. It has been almost 4 months since I returned to work as a user researcher […]

Collectively defining our user research principles

Why we did it At dxw, all user researchers have different personal, academic and professional backgrounds. This diversity makes us better as a team. We have a strong collective capability, allowing us to successfully take on a variety of challenging projects, to have more impact and deliver better outcomes in the public sector. We work […]

10 principles that underpin user research at dxw

At dxw, we believe in making decisions based on evidenced user needs. As researchers, we help multidisciplinary teams learn about users and recognise the value of user research. There is no single right way of doing this, but as a team, we need to be consistent in the way we approach, perform, and talk about […]

Making user research count

Join us on March 13th for a user research workshop with Hilary Chan and Vita Mangan Format Interactive workshop with thought element and hands-on activities What you’ll learn The common mistakes people and organisations make that trick them into thinking they’re doing user research when they’re not. How to identify gaps in previous research and […]

Applying design thinking to help teams approve spend across government

Using design sprints to marry policy and delivery. #oneteamgov is a movement across government that seeks to better align policy and delivery. We have adopted the same ethos for our work with the Government Digital Service (GDS) standards assurance team. In the past, policy teams have designed technical or product solutions to problems without working […]

Beyond slide decks and reports

Beyond slide decks and reports: Running workshops to share research findings and help others apply design thinking We recently worked on a discovery project with the Government Digital Service (GDS) to improve the tools and systems that support the Cabinet Office spend controls. We worked with the Standards Assurance team at GDS, who are responsible […]

dxw at Service Design in Government 2017

We recently shared two cases studies at the Service Design in Government 2017 conference. The event brings together anyone involved in designing or delivering public services. Why did we decide to take part? At dxw we help public sector teams to make good technology decisions and build better services. As user researchers working on projects […]

How we do agile research analysis

Agile analysis shapes our research Conducting research for agile projects means that we need to work fast, include the whole team and provide clients with opportunities to get involved. We embed research in all our work and remain flexible in our approach. This means sometimes we’re working on a full on eight-week discovery phase and […]