Case studies: Service design

Leeds Building Society

Improving service design capability at Leeds Building Society
- Service design
- Strategy
Leeds 2023 Year of Culture

Breaking down barriers to participation in the Leeds 2023 festival of culture
- Discovery
- Service design
York and Scarborough Teaching Hospitals NHS Foundation Trust

Making sure patients get emergency care in the right place, at the right time
- Discovery
- Service design
Southwark Council

Raising awareness of poor air quality for Southwark residents
- Discovery
- Service design
Metropolitan Thames Valley Housing

Developing and running a digital service in housing
- Live
- Service design
Southwark Council

Building a service to monitor affordable housing
Croydon Council

Setting up a first multidisciplinary team
- Service design
- Strategy
Department of International Trade

Building the new Exporting is GREAT service
- Service design