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dxw designed, built and released a minimum viable product to get the service in front of real users. This meant that we were able to deliver value quickly, but more importantly, to understand how real users experienced the service.
Read more about 'Exporting is GREAT' case study
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dxw is working with Thames Valley Housing to provide a digital service that lets residents pay rent, service charges and manage their tenancies online. It is a long-running project that takes continuous research, development and re-alignment of strategy to bring real value. As a direct result of the user research we did, the service has taken over £33m in rent payments in a year.
Read more about 'MyTVH: a digital service in housing' case study