The current NHS Jobs website is nearing its end of life. The Department of Health (DH) commissioned dxw to complete a discovery on a new recruitment service. Working with a team at DH and the NHS, dxw drew up a roadmap for discovery that set out the major themes and questions for user research.
dxw’s researchers organised and delivered a series of interviews with candidates and recruitment teams in trusts to understand the needs they all have of NHS recruitment. From these in-depth interviews, we drew a map of user journeys and their different needs at the various stages of recruitment.