Building a blogging platform for Essex County Council in 8 days

Last month one of our delivery teams worked with the service design team at Essex County Council to build them a new blogging platform. In just one two-week sprint. Their first blog went live this week, so this seems like the perfect time for a celebration and a short story about the project. “We’re not […]

Back to school for better Service Design

The use of gameplay in user research and service design was a major theme I noticed emerging at the Service Design in Government Conference in Edinburgh last week: We told stories with Duplo in the #playinginthefaceofdeath game run by DWP. We learned how they have used this technique to explore do user research around the […]

Service Design in Government memos

So the Service Design in Government conference came to an end. Sitting on a train back from Edinburgh, I have stopped to think about what to write for this post whilst periodically peeking through the window admiring fantastic moving landscapes. Of course the conference was great and Edinburgh is such a beautiful place (it was […]

Welcome, Luke

Hi, I’m Luke, dxw’s new Marketing and Communities Intern! I am extremely excited about joining and having the opportunity to learn new things from such gracious and enthusiastic people.  I’m hoping to pick up some interesting and unique marketing techniques along the way to building up a community of like minded people. Having (not so) […]

Service Design in Government – but what is service design?

Service Design in Government, the conference for anyone involved in designing or commissioning services for the public sector, has kicked off today in Edinburgh. The conference brings together the very best speakers from both the public and private sector, who work in this space – sharing techniques and ideas via workshops and case studies over […]

Two thoughts and a plea: reflections on #AgileP

I spent the morning at Agile Procurement 1.0, a short unconference set up by @rachel0404 and @gogoagilegov. It was a fun morning, with lots of interesting people and good conversation. But, as often with these events, I left wondering what we can actually do to effect some change. @janethughes in her usual inimitable style left […]

The Techies winners! Best place for developers to work

Last month we were thrilled to win The Techies award for ‘Best Place for Developers to Work‘, and were treated to an evening at the beautiful M by Montcalm hotel in Shoreditch to celebrate the great work the winners (and shortlisted companies) have done over the past year. But what is it that makes dxw a […]

Today I learnt

If you’re a previous reader of our blog, you may have seen some previous TiL posts before. At dxw, we use Slack to communicate internally; mostly for sharing information about current projects we’re working on, or for recruitment, events we’re planning and more. However, we have a couple of less serious channels where we like […]

Making user research count

Join us on March 13th for a user research workshop with Hilary Chan and Vita Mangan Format Interactive workshop with thought element and hands-on activities What you’ll learn The common mistakes people and organisations make that trick them into thinking they’re doing user research when they’re not. How to identify gaps in previous research and […]

dxw launches cyber

2018 will be a big year for dxw. In June, we’ll be ten years old. We’ve learned a lot about how to get things done in the public sector in that time. We want to improve users’ experience of government, and help government teams work differently. But building great digital services is only part of […]