Does your council need a digital strategy?

I attended LocalGovDigitalCamp a couple of weeks ago in Manchester, where dxw digital was one of the sponsors. The event was for local authorities, particularly those interested in innovation and digital transformation. It was attended by representatives from a mix of big and small councils from the surrounding area, like Manchester city council and Cheshire […]

Make the space and hold the space: letting service design happen

I was inspired to write this blog post by a quote from Matt Edgar, Head of Design at NHS Digital, at the Service Design in Government conference last month: “Before service design can happen, we need to make the space and hold the space.” At dxw, we have seen many examples where suppliers or new […]

Fixing the plumbing

6 months ago the Ministry of Housing Communities and Local Government (MHCLG) published their local digital declaration. The response to it since then has been really encouraging. One of the ambitions in the declaration that’s getting a lot of discussion is about “fixing the plumbing”. The challenges facing central and local government include being locked […]

Fast growth is tough

Fast growth is tough. It’s uneven. Disproportionate growth in some areas, puts strain on others which then need to catch up. It brings lots of challenges and frustrations but you’re also excited about what comes next. I could be talking about teenagers…  but I’m talking about my experience of being part of dxw’s growth. This […]

Croydon Digital Service: turning strategy into delivery

Croydon council is on an exciting journey. Neil Williams, their recently appointed CDO, has told the world that they are #notmessingaround. Neil and his team are reshaping the council’s IT and Digital function into the Croydon Digital Service to deliver better outcomes for their residents. We recently ran a strategy workshop with the Croydon Digital […]

Global Digital Marketplace: lessons from the field

The Global Digital Marketplace project has taken dxw digital to a number of countries this year. Along with our partners from Oxford Insights, we’ve travelled to Colombia, Indonesia, Malaysia, Mexico, and South Africa in the last three months to conduct procurement and supply chain user research with procurement professionals, suppliers, non-governmental organisations, and civil servants. […]

Pronouns: what are they good for?

dxw digital’s diversity and inclusion statement says: “We value people and want them to feel free to be themselves…We recognise individual needs and aim to provide a work environment that is accessible, welcoming, and empowering for all. We want everyone to feel supported and included in our wider community.” That means using the right pronouns. […]

Coding Black Females

Earlier this month dxw digital started sponsoring Coding Black Females (CBF). CBF is a meetup for black women who are interested in learning to code and those who already work in the tech industry and want to help others. The idea behind the meet-ups is to give people a chance to learn and practice new […]

Getting to beta service assessment

Last week we blogged about completing an alpha and getting ready to move into the beta phase. This post looks at moving into the beta phase and getting to beta service assessment. Start small In the early stages of a beta, it’s important to focus on the leanest version of a service that can meet […]