dxw blog

How to parse structured language and turn it into code

This is the first of 2 fairly technical blog posts… We’ve been working with the Crown Commercial Service (CCS) on their Report Management Information project (CCS RMI) which, in brief, will allow suppliers who sell services via government frameworks to report their business to CCS and calculate the management charge they have to pay (if […]

My new found love of empathy mapping

We’ve written a few blog posts about our recent project with North Lincolnshire council to share some of the tools and techniques we used to help assess their digital maturity. Here’s another one! Alongside a number of one-to-one interviews with people in various roles at the council, we ran workshops with service managers to find […]

Designing admin systems that empower teams (or why shadow systems exist)

If you’ve done any discoveries that look at existing processes, you’ve probably come across the term shadow system. It’s used to describe the unofficial systems people use to get their job done because the official one isn’t cutting it. Maybe it’s a team using Google Drive instead of the official file sharing network because it […]

Making bench contracts work

I recently spoke to Public Technology about the future of government tech procurement and the potential difficulties SMEs face in bidding on so-called “bench contracts”. Bench contracts are when a buyer procures an organisation to provide teams or individuals with particular specialisms at short notice. Done the right way, this could be a way to […]

Some alternatives to using personas

User-centred practices rightly demand that we make sure the user (person!) using a service is considered throughout design and development. We ask user researchers to find out more about what people are doing and thinking, and what contexts they would be using our services in. Our challenge is then how we share what we’ve learned […]

Updating our user research principles 

Last year the growing team of user researchers at dxw digital came together to document a more consistent way of working. We set out 10 principles to guide the way we approach, do, and talk about research. We also drafted a workflow that describes the types of things that user researchers usually do on projects. […]

Inside the box: an exercise in service thinking

A few weeks ago, we ran a workshop with North Lincolnshire council’s senior leaders to play back our findings from their digital maturity assessment.  There was a lot of information to share with them, but we wanted to ensure that we included an activity to get senior leadership thinking about possible ideas for an exemplar […]