Design is an integral part of our product development process. Whether we’re creating a new service or redesigning an existing one, we make sure our team works closely with you and your users. We use wireframing, co-design workshops and prototyping to build user-friendly, functional and beautiful products.
We facilitate co-design workshops to translate user needs into something that can be tested with real users.
The workshops involve all members of the development team as well as stakeholders and real users of the service we’re building.
We look at different user journeys and sketch out the user needs we have identified so we can begin to see the shape of what the service could look like.
We use prototypes to explore ideas, test the edges of a problem and to draw a picture of how we think a user need can be met.
Early prototypes can be on paper, but we usually create prototypes in code so we can test with users at the earliest opportunity. Prototyping during development also helps us test different design patterns and new features.
The NHS is the fifth largest employer in the world with around 1.7 million staff, and its jobs website handles 300,000 vacancies every year. As the central component of all NHS recruitment, the NHS Jobs site is part of the UK’s critical national infrastructure. It handles over 4.5 million applications per year.Read NHS Jobs case study
With support from dxw, the GDS team passed its Service Standard assessment and teams are now using the platform to publish campaigns. Now in public beta, we are continuing to iterate based on their feedback and experiences.Read GOV.UK Campaigns Platform case study