Central? Local? Usable.

One of the discussions we keep having in the office is about the idea of repeatability, especially outside of central government. How often are the user needs so different that each circumstance needs a different system? How often is it actually just bad IT and empire building that gets in the way of unified user experience? […]

“Don’t you know who I am?”

Teacamp is one of the best places to have a frank discussion about the state of digital projects. Yesterday Janet from the Identity Assurance team came to discuss how the programme is going, and gave a broad overview of the project as well as a nuanced and detailed description of some of the ways that […]

Not for profits and ‘digital’

I went to Barcamp NFP a couple of weeks ago. It was incredibly refreshing to see so many people working so hard to bring their organisations up to speed and to share things that work with each other. A special word of thanks to Laila (@spirals) for organising such a fantastic day. On a personal […]

Barcamp NotForProfits

This Thursday is BarcampNFP, and we’re going along to talk about doing digital properly. We’ve had lots of these conversations with digital teams recently. Last week, Lily went to a department to give an informal talk about how to build the best product for your users by starting with research and testing what you build. […]

Civil Servants are people too

Working at dxw for the past year has introduced me to the phrase “special little snowflake”, usually preceded by “no-one is a…”. This covers most projects that I come across, but it isn’t to say that there aren’t large and important specificities to problems. More often than not, if you’re looking at the same problem […]


Harry and Alex were at SPRINT14 this week. It’s the Government Digital Service’s annual show and tell for broader government, showing what’s been achieved and laying out the direction of travel for the next year. Throughout the day, it was incredibly encouraging to see how seriously Government is taking the transformation of digital services. We […]

What we’ve been up to

Being busy has almost become a way of life at dxw. Which is mostly in way of a mea culpa for not having blogged in the last few months. We’ve grown a huge amount in the past three months (we’ve more than doubled in size) and have been working hard on a few from-scratch projects as well […]

Getting content right

Websites, I like to think, are like cakes. They’re about cooking in proportions, they’re as many types as you have moods and I like eating cake (metaphor failing). Like a good sponge, digital products really only have a few key ingredients: Technology “Pretty” Words Technology is actually the easiest bit of the puzzle (bearing in […]

Thames Valley Housing Association

It’s been a busy week in government digital, with the Sprint Alpha presentation at the start of the week catching everybody up to how far the GDS has got in building their new raft of transactional services. These services are the order of the day; they’re the priority for GDS and for us too: we’ve […]

Introducing… dxw security

We build most of our sites in WordPress, which has the advantage of allowing our clients to suggest plugins for specific functionality that they want on their site. Using plugins means we can grow the site quickly and without reinventing the wheel by coding for features that already exist. This is one of the great […]