dxw recently completed a project with North Lincolnshire council to assess their digital maturity. Councils are large organisations that deliver a huge number of services to their residents and businesses, so understanding how well set up the environment is to deliver meaningful change is an incredibly valuable exercise. North Lincolnshire had 3 main aims from […]
“ Many citizens deal solely with government by filling in <paper> forms. Departments need to think more about the design and use of the form from the point of view of the user…This will not only make it easier to deal with government but will also save a considerable amount of taxpayers money.” 2003 Sir […]
I attended LocalGovDigitalCamp a couple of weeks ago in Manchester, where dxw digital was one of the sponsors. The event was for local authorities, particularly those interested in innovation and digital transformation. It was attended by representatives from a mix of big and small councils from the surrounding area, like Manchester city council and Cheshire […]
Over the last year, dxw digital has worked with the Department for Education’s digital team to design and develop the Teaching Vacancies Service (TVS). One of the big learning experiences from building TVS was being the first new service to adopt DfE Sign-in – an identity and access management tool intended for use across new […]
I’ve been designing digital services for government for the last 18 years. Over that time I have held many different roles such as Web Designer, User Experience Designer, Product Manager, Transformation Lead, Head of Service Design and since last week, interim Head of User Research at dxw digital Over this time, highlights include: designing one […]
