Empathy mapping is a tool I’ve used in the past with varying degrees of success, but it worked really well with North Lincolnshire Council. 

We’ve started working as a transformation partner with the Maritime and Coastguard Agency. We’re really excited about a genuinely transformational project.

You’ve probably heard the term shadow system. They’re the unofficial systems people use to get their job done because the official one isn’t cutting it.

I recently spoke to Public Technology about the future of government tech procurement and the potential difficulties SMEs face in bidding on so-called “bench contracts”.

We need to keep focussed on the person using a service. The default tends to be personas, but I’d like to talk about the alternatives.

This year we spent some time revisiting our principles and workflow as a team – extracting, regrouping and refining the most important points.