Discovery isn’t just for digital

User needs can often be fudged or put to one side in favour of aesthetics

Last week, I attended my first networking event in the North. Run by Design Network North, it was called Rise & Design: Innovations in Health. The topics being covered were focused on physical products entering the NHS, but I thought it would be interesting to hear what people were talking about and learn a bit more about working in healthcare.

The trademark of a Design Network North event: bacon sandwiches!
The trademark of a Design Network North event: bacon sandwiches!

There were 2 speakers from product design consultancies, and one from a healthcare innovation hub. I had hoped I’d collect some useful insights into best practice for working with the NHS or healthcare industry, but instead came away with 3 main observations:

  1. Product designers are employing the agile mindset to fail fast and learn
  2. Successful innovation is a team sport
  3. Healthcare professionals will always value patient/clinical benefits over money

Identify a sponsor early to help you and try to work as a partnership. Bring ideas in the spirit of collaboration – Stephen Taylor-Parker, Medipex

LDT Design: What is a designer for?

I found this really encouraging, as my previous experience as a Product Designer is that user needs can often be fudged or put to one side in favour of aesthetics. It showed a shift in the mindset of clients too, being open to more upfront work before diving into detailed design.  

The AME Group design approach is very similar to Discovery – Alpha – Beta that we work with.

I was particularly interested in the talk from Tim Stern at the design agency AME Group. He kicked off his presentation by highlighting key trends in  Healthcare, which are also relevant to the service design/digital industry:

Tim Stern talking through his observations of healthcare trends.

“As long as you learn from your failures it’s not bad” – Tim Stern, AME Group

Tim then went on to share their approach to the redesign of an ECG monitor. Their discovery activities included:

What I enjoyed about their approach is their willingness to remain open-minded, accept that there are things they don’t know, and maintain this mindset as the product is developed and refined. This is something we try to do as user researchers and service designers too, opening up the original brief to ensure we’re uncovering the most valuable needs for users and organisations.