Blog posts by Marianne Brierley
2 March 2020
We sometimes come across people who don’t believe in or value user research. Here are the 6 most common challenges we experience and how to overcome them.
30 July 2019
Empathy mapping is a tool I’ve used in the past with varying degrees of success, but it worked really well with North Lincolnshire Council.
16 July 2019
We need to keep focussed on the person using a service. The default tends to be personas, but I’d like to talk about the alternatives.
4 July 2019
dxw ran a workshop with North Lincolnshire Council’s senior leaders where we used a ‘service in a box’ exercise to help them think about exemplar projects.
11 June 2019
Understanding how well set up an organisation is to deliver meaningful change is a valuable exercise. We talk about the tools we used and the outcomes.
31 January 2019
I attended my first networking event in the North called Rise & Design: Innovations in Health.