Designing admin systems that empower teams (or why shadow systems exist)

If you’ve done any discoveries that look at existing processes, you’ve probably come across the term shadow system. It’s used to describe the unofficial systems people use to get their job done because the official one isn’t cutting it. Maybe it’s a team using Google Drive instead of the official file sharing network because it […]

Fixing the plumbing

6 months ago the Ministry of Housing Communities and Local Government (MHCLG) published their local digital declaration. The response to it since then has been really encouraging. One of the ambitions in the declaration that’s getting a lot of discussion is about “fixing the plumbing”. The challenges facing central and local government include being locked […]

Introducing Dominic Baggott

Hi, I’m Dom, and a couple of weeks ago I joined dxw as Head of Technology. I’ve been contracting for the best part of a decade, working with clients in both the public and private sector for anywhere between six weeks and 18 months. Some of my most rewarding roles in that time have been […]