Blog posts by Leanne Coker

We recently updated our guides to include our approach to service design.

After a few days of trying to juggle work and parenting, I decided to create a schedule and I wanted to write about the realities of what it’s been like.

We came away from our retreat last year brimming with ideas and in the six months since, lots of new things have been put in place.

Earlier this month, a few of us from the user research team went on a seaside field trip for UX Brighton. The conference theme was ‘Advancing Research’, a topic very relevant to our work at dxw, so here are a few thoughts from the conference. 1. We need to go beyond user needs  Whilst the […]

I wanted to find a song with ‘story’ in the lyrics to play as welcome music for my story mapping workshop this week.  And after at least 3 minutes of brain-wracking, the best I could come up with was the theme to 90s kids TV show Wishbone…   so I went with it! Thankfully one of […]

The use of gameplay in user research and service design was a major theme I noticed emerging at the Service Design in Government Conference in Edinburgh last week: We told stories with Duplo in the #playinginthefaceofdeath game run by DWP. We learned how they have used this technique to explore do user research around the […]