Growing with the company and taking on a new role as Service Designer

The theme for last year’s company retreat  was “how can we  grow personally and professionally as the company grows?” We came away from those two days brimming with ideas and in the six months that have passed, lots of new things have been put in place. I was definitely able to learn and develop as […]

UX Brighton: Advancing Research

Earlier this month, a few of us from the user research team went on a seaside field trip for UX Brighton. The conference theme was ‘Advancing Research’, a topic very relevant to our work at dxw digital, so here are a few thoughts from the conference. 1. We need to go beyond user needs  Whilst […]

dxw Workshops: Story Mapping with Leanne Coker

I wanted to find a song with ‘story’ in the lyrics to play as welcome music for my story mapping workshop this week.  And after at least 3 minutes of brain-wracking, the best I could come up with was the theme to 90s kids TV show Wishbone…   so I went with it! Thankfully one of […]

Back to school for better Service Design

The use of gameplay in user research and service design was a major theme I noticed emerging at the Service Design in Government Conference in Edinburgh last week: We told stories with Duplo in the #playinginthefaceofdeath game run by DWP. We learned how they have used this technique to explore do user research around the […]

Mapping User Research Data

In User Research we deal with a lot of data – it’s the lifeblood of our trade. We work hard to gather rich data about users, capturing it in many forms, and using a wide range of data collection techniques. But getting our hands on the data is only half the story. In order to […]