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As this was the first agile project delivered by the Department, we chose to start the project with an inception workshop. We needed to bring about wider organisational change to deliver the intranet, so we worked closely with DH to transfer the skills and capabilities needed to run an agile product team.

In discovery, we conducted one-to-one interviews and workshops with DH staff and stakeholders to identify users’ needs and the critical features the alpha needed to include. A DH member of staff paired with our user researcher and product decisions were made with the support from dxw.

The alpha was delivered in two sprints and the DH intranet became the first internal service to be assessed against the GDS Digital By Default Service Standard. The site is now live and is being used by health professionals all across the UK. It meets user needs and costs around 15% of the running cost of the old intranet.