Hello, I’m Hilary, the newest user researcher to join dxw. Before joining dxw, I led the UX writing team and managed the digital help service for a global eReading company. I wore several hats during my tenure including product owner, editor-in-chief, and of course, user researcher. After years of working on product and content strategy […]

I’m really chuffed that we won the Best Place to Work (SME) award at the Digital Tech Leaders Awards last week. At the awards dinner, one of our dining companions asked why dxw is a good place to work. I think the answer has two parts. The principles I believe that a team does its […]

Last week I was at One Team Government, an event to bring together digital teams and policy folk to talk about how to make government more effective. I went to a fascinating session, suggested by @jargonautical, about the digital geek/policy wonk divide. It’s a pattern I’ve often seen, especially in security and assurance work. People […]

Unless you’ve been living under a rock for a while, you might have picked up on many companies and people talking about ‘Pride Month’, talking about LGBTQIA issues or seen many a Pride flag (in all its glorious rainbow colours).

Earlier this month I was lucky enough to land a ticket for the ‘Making the Most of Digital Social Innovation’ session being run as part of London Tech Week. Taking place at Nesta, the two panels focused on how organisations are using digital social innovation (DSI) to provide new ways to deliver public services and […]

Today I learned – TIL We have a Slack channel, which I’m sure most of you have, which is dedicated to sharing cool hints and tips that we have found out during our working day.  This is the TIL channel and it sometimes throws up some pretty useful things as well as some pretty obvious […]