Hello, I’m Hilary, the newest user researcher to join dxw. Before joining dxw, I led the UX writing team and managed the digital help service for a global eReading company. I wore several hats during my tenure including product owner, editor-in-chief, and of course, user researcher. After years of working on product and content strategy […]

We recently shared two cases studies at the Service Design in Government 2017 conference. The event brings together anyone involved in designing or delivering public services. Why did we decide to take part? At dxw we help public sector teams to make good technology decisions and build better services. As user researchers working on projects […]

Why we did it We recently re-visited our collective approach to user research and worked on a new product vision with Thames Valley Housing Association (TVHA). One of the actions that came out of this work was the need to run some usability testing for the repairs service. We came across a number of practical […]

Agile analysis shapes our research Conducting research for agile projects means that we need to work fast, include the whole team and provide clients with opportunities to get involved. We embed research in all our work and remain flexible in our approach. This means sometimes we’re working on a full on eight-week discovery phase and […]

Don’t underestimate the value of good notes User researchers are a bit like wedding photographers. We have to capture what’s happening, what the participant does and what they say, but this is a small part of a researcher’s work. The real value actually comes from the analysis we do afterwards. Much like a photographer spends […]

Why dxw? Being generally annoyed with inefficiencies made me a user researcher Having worked in hospitality for a number of years, I started my professional tech journey just over five years ago at a startup providing reservation systems. Not exactly a ‘saving the world’ sort of industry, but it did expose me to to the […]