GovJam Leeds

Last week we headed up to Leeds to sponsor and participate in Leeds GovJam. In short, GovJam takes place across the globe for two days each year. Working around a common theme, small teams meet at multiple locations, working for 48 hours on building innovative approaches and solutions towards challenges faced by the public sector. In […]

Introducing Amy Marie Phillips

My story so far… Having finished my master’s degree at 34, I’m what you would call a career changer. I began in print journalism, which is great fun, but a very different content model now. Journalism showed me how much I enjoy interacting with the public and telling their stories, which is the right ethos […]

10 principles that underpin user research at dxw

At dxw, we believe in making decisions based on evidenced user needs. As researchers, we help multidisciplinary teams learn about users and recognise the value of user research. There is no single right way of doing this, but as a team, we need to be consistent in the way we approach, perform, and talk about […]

Making user research count

Join us on March 13th for a user research workshop with Hilary Chan and Vita Mangan Format Interactive workshop with thought element and hands-on activities What you’ll learn The common mistakes people and organisations make that trick them into thinking they’re doing user research when they’re not. How to identify gaps in previous research and […]

Mapping User Research Data

In User Research we deal with a lot of data – it’s the lifeblood of our trade. We work hard to gather rich data about users, capturing it in many forms, and using a wide range of data collection techniques. But getting our hands on the data is only half the story. In order to […]

Applying design thinking to help teams approve spend across government

Using design sprints to marry policy and delivery. #oneteamgov is a movement across government that seeks to better align policy and delivery. We have adopted the same ethos for our work with the Government Digital Service (GDS) standards assurance team. In the past, policy teams have designed technical or product solutions to problems without working […]

So you want to be a user researcher? CVs matter

User research is a growing area of the tech industry as more organisations are seeing the need to understand user needs at every step of developing a product or service. It’s exciting to see our field grow! Because of this, we’ve recently hired some more user researchers here at dxw and in doing so, we’ve […]

Beyond slide decks and reports

Beyond slide decks and reports: Running workshops to share research findings and help others apply design thinking We recently worked on a discovery project with the Government Digital Service (GDS) to improve the tools and systems that support the Cabinet Office spend controls. We worked with the Standards Assurance team at GDS, who are responsible […]

Introducing Hilary

Hello, I’m Hilary, the newest user researcher to join dxw. Before joining dxw, I led the UX writing team and managed the digital help service for a global eReading company. I wore several hats during my tenure including product owner, editor-in-chief, and of course, user researcher. After years of working on product and content strategy […]