Why and how we used unmoderated usability testing when we were creating a new Regulated Professions Register for the UK.

Last week, I hosted a webinar with others working in the public sector to share what we’re doing to keep user research going in these difficult times.

I’m hosting a panel discussion with others working in UK public services to share what we’re all doing to keep user research going in these difficult times.

The Coastguard Directorate asked us to help them define their strategy for technology and data. We used a drawing exercise to help us see the bigger picture.

Andrew and I travelled to Bristol to run a full-day user research workshop for the LocalGovDigital South West Peer Group.

Earlier this month, a few of us from the user research team went on a seaside field trip for UX Brighton. The conference theme was ‘Advancing Research’, a topic very relevant to our work at dxw, so here are a few thoughts from the conference. 1. We need to go beyond user needs  Whilst the […]