Blog posts by Marianne Brierley

We sometimes come across people who don’t believe in or value user research. Here are the 6 most common challenges we experience and how to overcome them.

Empathy mapping is a tool I’ve used in the past with varying degrees of success, but it worked really well with North Lincolnshire Council. 

We need to keep focussed on the person using a service. The default tends to be personas, but I’d like to talk about the alternatives.

dxw ran a workshop with North Lincolnshire Council’s senior leaders where we used a ‘service in a box’ exercise to help them think about exemplar projects.

Understanding how well set up an organisation is to deliver meaningful change is a valuable exercise. We talk about the tools we used and the outcomes.

I attended my first networking event in the North called Rise & Design: Innovations in Health.