Blog posts by John Waterworth

I’ve worked with organisations to help them think about who uses their products and services. So what term should we use: users or people?

In this year of pandemic, we’ve had to adapt many of our workshops and move them online. This has uncovered significant problems.

What we’ve learned about good discoveries that help organisations build their understanding, make good decisions, and lead to valuable change.

Last week, I hosted a webinar with others working in the public sector to share what we’re doing to keep user research going in these difficult times.

I’m hosting a panel discussion with others working in UK public services to share what we’re all doing to keep user research going in these difficult times.

We’ve improved the questions and workshop format we use to create roadmaps for alpha and beta projects, and significant updates to live services