Blog posts by John Waterworth
Unmoderated testing for the UK’s new register of regulated professions
Why and how we used unmoderated usability testing when we were creating a new Regulated Professions Register for the UK.
It’s time to step down from Head of Research
This month I’ll be stepping down from my role as Head of User Research to become a Principal Researcher.
Deciding where to focus your service improvement efforts
We often work with public sector bodies to develop strategy and digital capability. One of our most important contributions can be helping organisations decide where to focus their efforts.
Users or people?
I’ve worked with organisations to help them think about who uses their products and services. So what term should we use: users or people?
All I want for Christmas…are better ways to run inclusive workshops online
In this year of pandemic, we’ve had to adapt many of our workshops and move them online. This has uncovered significant problems.
Discoveries with impact
What we’ve learned about good discoveries that help organisations build their understanding, make good decisions, and lead to valuable change.