Blog posts by John Waterworth

What we’ve learned about good discoveries that help organisations build their understanding, make good decisions, and lead to valuable change.

Last week, I hosted a webinar with others working in the public sector to share what we’re doing to keep user research going in these difficult times.

I’m hosting a panel discussion with others working in UK public services to share what we’re all doing to keep user research going in these difficult times.

We’ve improved the questions and workshop format we use to create roadmaps for alpha and beta projects, and significant updates to live services

At Interaction 20 in Milan I’ll be presenting on hypotheses and the practices you need in place to make them effective in your organisation.

To kick-off some recent discoveries we’ve been using a different set of questions. We feel like they’re working well, so we’re sharing them here.