dxw has been working with Hackney Council to improve the public beta of the Report a Repair service. Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. They can book appointments for simple repairs themselves at times that suit them. Every year, around 170,000 repairs are […]

I wanted to find a song with ‘story’ in the lyrics to play as welcome music for my story mapping workshop this week.  And after at least 3 minutes of brain-wracking, the best I could come up with was the theme to 90s kids TV show Wishbone… so I went with it! Thankfully one of the […]

I’ve been designing digital services for government for the last 18 years.  Over that time I have held many different roles such as Web Designer, User Experience Designer, Product Manager, Transformation Lead, Head of Service Design and since last week, interim Head of User Research at dxw Over this time, highlights include: One of the […]

A little bit about myself and why I chose dxw…   Hi, I’m Kimmy,  dxw’s new Business Operations Intern. Having recently entered the workplace after spending time looking after my father, I am now branching out as an intern at dxw. I have found that the work I do with dxw suits me well, the […]

Introduction to Kanban Workshop Last week, I attended dxw’s “Introduction to Kanban” workshop as part of my internship to learn about the revolutionary workflow management technique spearheaded by Toyota. “Kanban” in our context is an agile development method that allows development teams more control over the production of their product. Workshop Aims Aiming to introduce […]

Why we did it At dxw, all user researchers have different personal, academic and professional backgrounds. This diversity makes us better as a team. We have a strong collective capability, allowing us to successfully take on a variety of challenging projects, to have more impact and deliver better outcomes in the public sector. We work […]