In the previous post, we discussed how to start the design sprint week. Now we need to decide a way forward, make the prototype, and test it.

We thought it would be helpful to explain what happens when something goes wrong with a service or website that we manage.

Last time I wrote about why we do design sprints. In this part, we’ll look at how I organise a typical week, focusing on the mapping and sketching days.

We recently worked with Hackney Council to improve the quality of typography on their website.

We have an internal group who meet regularly to talk about how dxw responds to the climate crisis. One of our main aims is to become carbon neutral.

We recently updated our guides to include our approach to service design.