The use of gameplay in user research and service design was a major theme I noticed emerging at the Service Design in Government Conference in Edinburgh last week: We told stories with Duplo in the #playinginthefaceofdeath game run by DWP. We learned how they have used this technique to explore do user research around the […]

So the Service Design in Government conference came to an end. Sitting on a train back from Edinburgh, I have stopped to think about what to write for this post, whilst periodically peeking through the window admiring fantastic moving landscapes. Of course, the conference was great and Edinburgh is such a beautiful place (it was […]

Hi, I’m Luke, dxw’s new Marketing and Communities Intern! I am extremely excited about joining and having the opportunity to learn new things from such gracious and enthusiastic people.  I’m hoping to pick up some interesting and unique marketing techniques along the way to building up a community of like minded people. Having (not so) […]

Service Design in Government, the conference for anyone involved in designing or commissioning services for the public sector, has kicked off today in Edinburgh. The conference brings together the very best speakers from both the public and private sector, who work in this space – sharing techniques and ideas via workshops and case studies over […]

I spent the morning at Agile Procurement 1.0, a short unconference set up by @rachel0404 and @gogoagilegov. It was a fun morning, with lots of interesting people and good conversation. But, as often with these events, I left wondering what we can actually do to effect some change. @janethughes in her usual inimitable style left […]

Last month we were thrilled to win The Techies award for ‘Best Place for Developers to Work‘, and were treated to an evening at the beautiful M by Montcalm hotel in Shoreditch to celebrate the great work the winners (and shortlisted companies) have done over the past year. But what is it that makes dxw a […]