Hi, I’m bob walker and I recently joined dxw from GDS. At GDS I was head of the Web Operations community where my main role was the pastoral care of the 20 or so civil servants within the community at GDS. As I would say to people “I don’t care when they take holiday, I […]

Last month one of our delivery teams worked with the service design team at Essex County Council to build them a new blogging platform. In just one two-week sprint. Their first blog went live this week, so this seems like the perfect time for a celebration and a short story about the project. “We’re not […]

The use of gameplay in user research and service design was a major theme I noticed emerging at the Service Design in Government Conference in Edinburgh last week: We told stories with Duplo in the #playinginthefaceofdeath game run by DWP. We learned how they have used this technique to explore do user research around the […]

So the Service Design in Government conference came to an end. Sitting on a train back from Edinburgh, I have stopped to think about what to write for this post, whilst periodically peeking through the window admiring fantastic moving landscapes. Of course, the conference was great and Edinburgh is such a beautiful place (it was […]

Hi, I’m Luke, dxw’s new Marketing and Communities Intern! I am extremely excited about joining and having the opportunity to learn new things from such gracious and enthusiastic people.  I’m hoping to pick up some interesting and unique marketing techniques along the way to building up a community of like minded people. Having (not so) […]

Service Design in Government, the conference for anyone involved in designing or commissioning services for the public sector, has kicked off today in Edinburgh. The conference brings together the very best speakers from both the public and private sector, who work in this space – sharing techniques and ideas via workshops and case studies over […]